Our Managed Services Offering

Backup Computer Key

  • Automated server and network device (switches, firewall, wireless) monitoring and alerting
  • Proactive server support – Disk space, CPU utilization, OS patches, and system health
  • Data backup and Anti-Virus monitoring
  • End-user life-cycle management via formalized procedures in conjunction with HR department
  • User account management – password resets, file and directory permissions
  • Cloud based email filtering
  • Backup Monitoring

friendly female helpline operator with computer

  • Unlimited 24×7 telephone and remote support for existing systems
  • Manned Help Desk support, Monday through Friday from 8:00AM to 5:00PM
  • On-call technician available outside of normal business hours (24×7)
  • Service ticket system maintained by McMillan with remote client access
  • Formalized escalation and reporting process for proper handling of service interruptions, VIPs, upgrades, etc.
  • Tight integration with existing IT/IS personnel

it engineers in network server room

  • General support of Microsoft Office
  • Email issues – sending and receiving
  • Support of remote user issues, such as Internet connectivity, VPN, email, etc.
  • Resolve printing issues
  • Support of mobile devices – iPhone, Android, Windows Mobile
  • Liaison with third party application vendors to report, manage and assist in the resolution of reported issues
  • Liaison with telecommunications vendors for trouble reporting and resolution
  • Warranty and licensing management and renewal services

  • Prevented downtime through real-time monitoring potential network issues in real-time and proactive remediation
  • Increased user satisfaction through formal and timely handling of support requests
  • Reducing overall number of support issues through analysis and correlation of reported problems
  • Improved user productivity through rapid response and problem resolution
  • Reduced level of spam/unsolicited email, mailbox clutter and exposure to malware threats
  • A team of highly skilled IT professionals to support all aspects of the network

Digital Signage is a great way to get your message out “visually” to your employees, clients, students, and customers in real time. No matter what industry you work in there will always be information, data, emergency protocols, HR notices, and so on that needs to be displayed for people to read. Digital signage is just what you need to get your message out there.

If you would like more information about this exciting new feature, please contact McMillan Consulting.

 

 

 

 

“Garrett and Richard were very helpful and solved all our problems! I don’t know what we would do without McMillan Consulting!” –Crown Jewels Produce